Successfully Turning an Objection Around Quiz

Remember, if you are going to hit an objection, you want to manage it on the closing staircase.

What you do, is isolate the objection on the staircase, then resolve it using your needs resolution process.

That means you use open-ended questions to understand the objection, then resolve it by building value around it and then get back on the staircase to close it and move on up towards the close.